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Customer Service Associate
Ref No.: 18-05613
Location: Long Island City, New York
Position Type:Direct Placement
Pay Rate : $ 32,900.00 - 45,800.00 /Year
We have a client that has multiple locations in Midtown and Long Island City that's searching for a Customer Service Associate to join their growing team. They are a well-renowned, luxurious watch and jewlery company and they strongly believe in providing service to their clients that exceeds all expectations. 

RESPONSIBILITIES:
  • Answering incoming telephone calls from jewelers and customers regarding after-sales servicing of watches
  • Calling customers and jewelers regarding the status of watches after-sales servicing
  • Handling customers' watches properly when receiving or returning them 
  • Greeting customers and visitors properly
  • Performing basic scanning work
  • After receiving watches from Shipping, removing bracelets, opening case backs, and recording all pertinent information in the system
  • Escalating incomplete warranty issues
  • Allocating service jobs to appropriate departments
  • Answering incoming telephone calls at the Switchboard
  • Handling customer payment authorizations
  • Processing loan watches properly
  • Entering data into Dynamics system
  • Communicating estimates to customers
  • Documenting issues of quality
  • Invoicing
  • Managing standard workflow steps
  • Order entry
  • Debits and credit memos
  • Explaining estimates to customers
  • Preparing watches (inspecting and packing) after invoicing to be returned to customer