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Network Engineer
Ref No.: 18-05573
Location: Remote, Illinois
Position Type:Contract
Looking for a Resource that can support the following : 

• DNS 
o Maintenance of DNS records 
o Create and update DNS zone files to include, A, MX, CNAME, SPF and TXT records. 
o Setup of domain name redirects 
o Provide business users guidance DNS setup and requirements 
o Work with 3rd party vendors for conditional zone file records 

• Domains 
o Planning, consultation and execution of client website launch plans. 
o Management of corporate GoDaddy account 
o Renewing, transferring and purchasing domain names based on customer requests 
o Coordinate domains purchases for already registered domains 
o Manage, maintain and acquire ownership of 4,000+ domain names 
o Maintain WHOIS contact info for domains 
o Work with legal to get approval for domain transfers 

• SSL certs 
o Issuance: 
    § Issue certs based on customer requests 
    § Provide guidance with generating CSRs and cert installations 
    § Ensure new requests meet the security standards 
o Inventory 
    § Log pertinent information about certificate type, deployment, expiration date, person / application responsible for the deployment of certificates 
o Renewals 
    § Monitor inventory to keep track of expiring certs 
    § Open proactive tickets for renewals with the application teams to avoid outages 
o Retirement 
    § Track certs that are no longer in use so that they can be discontinued 

• Tickets 
o Provide users support for issue with Domains – DNS – SSL 
o Monitor ticket queue throughout the day for new tickets and ensure all established SLAs are met 
o Assign tickets to specific teams based on requests 
o Monitor team mailbox for any requests / action items and open requests accordingly 
o Be proficient with Service Now 
o Help users open requests 
o Monitor incidents and address them in a timely fashion based on severity.