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Program Manager
Ref No.: 18-05552
Location: Chicago, Illinois
Position Type:Contract
The Program Manager is accountable for overseeing all aspects of moderate to highly complex projects. The program manager must have the ability to manage across the ongoing projects to support planning and communication, including the strategic roadmap of the projects.

The specific work efforts are strategic, cross-functional, and integrated in nature. The project teams are comprised of internal resources and external vendors, and projects often have fixed deadlines. The program manager is responsible for stewarding the critical enterprise efforts and driving the delivery of transformational change by providing oversight to the assigned projects.
The Program Manager's primary responsibilities will include driving schedule creation and tracking, issue/risk identification and mitigation, dependency management, resource/budget tracking, and executive-level communication. The program manager may also own unique problem solving assignments, as it relates to improving governance, reporting, project management processes, and general operations.

Multiple methods of delivery (agile, waterfall, mixed) are being used to deliver project outcomes and as such, the Project Manager must apply experience in blending traditional program management principles and practices with an agile development approach in the right proportions based on size and complexity of the project/product.

Position Specifications:

1 Key Responsibilities Include:
  • Oversees complex projects often involving multiple internal and external constituents and matrix partners
  • Responsible for overall coordination, transparency and stability of project oriented work efforts
  • Leads cross-functional meetings and fosters teamwork on matrixed teams; drives issue escalation and resolution
  • Coordinates of technology resources and collaboration with cross-functional teams from multiple business groups
  • Defines and tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
  • Assess and engages appropriate stakeholders to resolve all high priority cross-program risks and issues as they are encountered
  • Provide ongoing support and communication between our business and technology teams
  • Assesses and reports health of all projects in an objective manner, maintaining project transparency and accurate status; keeping technology and business leadership informed
  • Represents the projects/program and its objectives in all governance/compliance/regulatory and gating forums
  • Maintains resource allocation throughout the project
  • Identifies, coordinates, and communicates project interdependencies and impact
  • Drives achievement of projects/program success factors
  • Ensure all projects adhere to project methodology compliance standards set by the company
  • Reviews and manages program budget variance and scope change requests
  • Addresses escalated resourcing issues with project manager and resource manager, as needed
  • Driving project management best practices
  • Validates financial forecasts and provides on-going reconciliation of resources and other related project expenditures
  • Develops communication plans and interfaces to execute on responsibilities


2 Essential Skills/Knowledge:
  • Excellent project management, organization, and team collaboration skills
  • Excellent written and verbal communication skills, communicating about complicated projects and issues in an easily understood simplified style to any audience
  • Excellent facilitation, collaboration, negotiation, and presentation skills with proven ability to work effectively with all organizational levels
  • Ability to manage and report progress of dependent and independent project initiatives
  • Ability to anticipate risks and devise solutions in the moment
  • Comfort with ambiguity, frequent change, or unpredictability
  • Understanding of software development lifecycles and experience managing internal, external and hybrid teams
  • (i.e. Agile, SCRUM, Waterfall, Iterative)
  • Proficient with the Project and Portfolio Management Tools (Visio, MS Project, Clarity, etc.)
  • In depth understanding of and application of project management concepts including documentation standards, risk identification and mitigation techniques, dependency management and change controls process
  • Proven problem-solving, decision-making, and financial skills
  • Has experience applying project management best practices in the absence of entrenched .project management standards
  • Ability to navigate a highly matrix organization effectively to remove roadblocks for the team, facilitate team operations and lead planning meetings.
  • Experience managing multiple projects simultaneously with vendor/contractor resources and relationships
  • Manages moderately high complexity projects independently with minimal oversight and direction from others
  • Ability to lead across a wide variety of technology project types
  • Provides steady leadership in the face of uncertainty, change, and aggressive deadlines
  • Delivers project results through leadership and influence rather than authority and control
  • Ability to adapt and respond to changes both inside and outside the projects/program
  • Effectively builds relationships with business partners, technology stakeholders, and vendor partners
  • Creates an environment that motivates, inspires and respects others.
  • Ability to build team cohesiveness to achieve results.
  • Ability to accurately forecast project costs and resource utilization.
  • Must be able to work as an integral part of the PMO Team and maintain good rapport with all departments
  • Ability to accept change and be flexible; focusing on action and outcomes


3. Experience & Education:
  • 4 year Bachelor's degree required. Advanced degree preferred.
  • 10+ years of enterprise Project/Program Management experience.
  • PMP or other Project Management certification desired.
  • Experience working with numerous project managers across a single program
  • Prior experience in software development processes (waterfall, Agile, Scrum), quality assurance, business analysis or network infrastructure is required.