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Field Service Technician
Ref No.: 18-05538
Location: Fort Lauderdale, Florida
Position Type:Direct Placement
Pay Rate : $ 32.00 - 38.00 /Hour
We are looking for a Telecom Technician to work with our client as a Field Technician for an enterprise account. The candidate must effectively diagnose and solve problems on NEC phone systems, network and data equipment. Primarily NEC SV8500, SV9500, and call center applications. Perform a wide range of services, from basic repair to full installations with little or no supervision.

Essential duties and responsibilities:
  • Performs installation, maintenance, and troubleshooting on Key and PABX phone systems
  • Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products
  • Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI's, voice and data T-1's, Trunks, and integrated circuits
  • Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
  • Install cables and testing
  • Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
  • Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
  • Informs Manager on any and all problems
  • Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required
  • At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
  • Participate in the on-the-job training program and maintains a working knowledge of all equipment.
  • Possess hand and finger dexterity and good eyesight with the ability to determine colors.
  • Requires daily travel, with some overnight travel possible on occasion.
  • Must be available to be on call after normal business hours and perform service, installation and maintenance work during night time hours is expected.
  • Protects confidential information, observe and participate in vehicle and office safety programs
  • Operate within and support all company policies and procedures including dress code and vehicle operating policy
  • Responsible and accountable for maintaining all company equipment to be operational at all times
  • Adheres to scheduled order completion and maintenance time frames.
  • Other duties/responsibilities as assigned

Certificates, Licenses, Registrations
  • NEC Certifications- Must have SV8500, SV9500, and call center applications for an Enterprise Account
  • Valid driver's license and must maintain an acceptable MVR that meets the company insurance provider's standards
  • Cisco Certifications are a plus

Other Skills and Abilities
  • 3 -5 years of related telecommunications experience
  • Basic knowledge of VoIP, networks and data
  • Working Knowledge of Windows/Linux OS's
  • Working Knowledge of Adtran equipment
  • Working Knowledge of Cisco Routing and Switching
  • Experience resolving complex LAN/WAN issues