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Fraud Communications Specialist
Ref No.: 18-05535
Location: New York, New York
Position Type:Direct Placement
Fraud Communications Specialist
  • A start-up in midtown NYC is seeking a Fraud Analyst to monitor customer activity and identify inconsistent spending behavior. The ideal candidate is a highly analytical person that enjoys investigating and problem solving. You must possess strong analytical skills!
  • Your primary role is to communicate with customers regarding unusually high spending or failed ACH transfers. As well as monitor the system for unusual activity such as; identifying and investigating inconsistent transactions within our service. You will also be expected to provide support to the Customer Success Team.
  • We expect high quality interactions with our customers as well as keeping an organized record of customer interactions in order to report on common trends in fraudulent activities. We are looking for a quick learner and a candidate that can handle multiple customers in a timely manner. Someone that excels in a fast-paced environment.
Responsibilities
  • Respond to customer queries through multiple channels, including speaking on the phone and responding to emails
  • You will need to research and find patterns in order to prevent fraud and investigate potential occurrences of fraud to be reported to management in a timely manner.
  • Handle all customer disputes and chargebacks.
  • Daily communication with user being audited/investigated.
  • Continuously looks for ways to improve and fine tune fraud parameters within the risk system
  • Provide weekly report on fraud analysis and retention.
Requirements
  • Amazing written English communication skills.
  • Comfortable building out macros and templates in order to effectively communicate with customers on account status.
  • Excellent attention to detail and ability to recognize patterns and solve problems.
  • Great people skills and a desire to learn new things.
  • Higher education preferred.
  • Notable skills with the written word. (Important enough that we mentioned it twice!)
  • Able to collaborate with others and work effectively on a team.