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Level 2 Desktop Support Engineer
Ref No.: 18-05505
Location: New York, New York
Position Type:Direct Placement
Pay Rate : $ 50,000.00 - 55,000.00 /Year
Level 2 Desktop Support Engineer/Field Service Technician

We provide benifits and up to 20% Bonus, 401k, and Company Paid Lunch.

The Desktop Analyst

Responsibilities:

Provide 1st and 2nd line technical support by responding to user requests. You will also have to visit client sites 50% of the time.

Take ownership of user problems and be proactive when dealing with user issues.

Respond to enquiries from users and help resolve hardware and/or software problems.

Support users in the use of Computer equipment by providing necessary training and advice.

Arrange for external technical support where problems cannot be resolved in house

Stay current with system information, changes and updates.

Requirements:

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7

Experience with using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, delegation)

Experience with using and troubleshooting Microsoft Office 2010 with emphasis on MS Word, MS Excel and MS PowerPoint.

Basic understanding of PC hardware set-up and configuration.