Previous Job
Previous
Manager, Application Support
Ref No.: 18-05502
Location: Dallas, Texas
Position Type:Right to Hire
Pay Rate : $ 120,000.00 - 130,000.00 /Year
MANAGER, APPLICATION SUPPORT
CONTRACT-TO-HIRE
DALLAS, TX


POSITION:
ICS is working with a progressive SaaS solutions provider to hire a Manager of Application Support to join their team in Downtown Dallas! This person is responsible for providing high quality support for a wide variety of software products and services provided to their customers globally. This position will focus on application support, ensuring the availability and stability of products to deliver effective technical solutions, research, diagnosing and repairing of issues. You will act as a technical leader and role model while mentoring other application support team members. The ideal candidate will thrive in a fast-paced environment to handle severity of calls, be a strong communicator across all levels, and be an advocate for delivering excellence through the organization and with end users!

RESPONSIBILITIES:
  • Manage people for programs or projects involving department or cross-functional teams
  • Focus on the delivery of projects and/or programs into a finished state.
  • Perform root cause analysis and perform critical thinking around driving an issue to resolution
  • Firm grasp on how applications and products work on the infrastructure.
  • Good understanding of web pages and data relationships.
  • Support and maintain health of applications. Ensure application performance is consistently up to par.
  • Good SQL knowledge and can guide team when required.
  • Can produce ad hoc reports as required for senior management.
  • Perform web configuration changes as required- quick solution when resolving issues, or upon client requests.
  • Take ownership and deliver high quality solutions for issues and requests.
  • Resolve issues and requests in timely manner with minimal supervision.
  • Document troubleshooting and problem resolution steps.
  • Communicate solutions effectively to technical and non-technical teams.
  • Comply with standard processes when implementing solutions.
  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.
REQUIREMENTS:
  • Bachelor's in computer science, engineering, or other relatable majors
  • 8+ years of engineering experience with relevant experience in the field of Application Support.
  • Support experience with web applications on both Linux and Windows server is highly desired.
  • Should capable of formatting database queries for ad hoc reports, data research and data updates.
  • Comprehensive knowledge of web applications. Knowledge on either JAVA-based, dotNET-based or any web scripting knowledge is a major plus.
  • Familiar with Linux and Windows environment.
  • Knowledge of web technologies like Java, ColdFusion, Apache, Jetty Tomcat or Microsoft IIS will be major plus.
  • Extensive knowledge of database queries; in Oracle or SQL servers.
  • Able to simplify complex scenarios.
  • Superb troubleshooting skills. Great problem solver.
  • Ability to conduct research into systems issues and products as required.
  • Good documentation skills.
  • Must able to comply with standard processes.
  • Ability to work in a team-oriented, collaborative environment
  • Good leadership qualities.
  • Excellent written, oral, and interpersonal communication skills.
  • Highly self-motivated and directed, with keen attention to detail.
  • Coding or scripting experience is highly desired.