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Service Desk Technician
Ref No.: 18-05495
Location: Austin, Texas
Position Type:Direct Placement
Pay Rate : $ 40,000.00 - 50,000.00 /Year
SERVICE DESK TECHNICIAN
Seeking an experienced and personable Service Desk Technician to join an established and growing data analytics organization. As a Service Desk Technician, you will be an integral part of our national Service Desk team will give you one-on-one interaction with more people and complex issues to keep your skill set sharp. Excellent communication skills are required.

Responsibilities:
Take ownership of solving software and hardware related issues for local and remote staff
Identify existing processes and implement improvements to increase productivity and efficiency of the team
Display strong understanding of Active Directory: creating accounts, group policy, group management, etc.
Update and contribute concise documentation of issues, solutions, and processes to grow the service desk solutions library

Requirements:
3+ years of professional experience in a Service Desk/Desktop Support role
Experience supporting Windows-based environments (Mac and Linux desirable)
Strong Active Directory skills
Meticulous, analytical, and organizational skills with proven ability to multi-task
Ability to work both independently and within a team structure
Must have good communication and interpersonal skills