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Desktop Support
Ref No.: 18-05401
Location: Danbury, Connecticut
Position Type:Right to Hire
Pay Rate : $ 30.00 - 600,000.00 /Hour
Our client is a specialized financial advisory firm providing solutions for credit investors including private credit middle office services, due diligence, valuation and analytics. They also provide underwriting and due diligence services for the residential mortgage market. 
They develop proprietary technology and services that facilitates business processes across a wide variety of financial instruments, providing critical data and document onboarding, monitoring and analytics capabilities through the full investment lifecycle.
We are looking for people with the experience and drive to help us build our future by delivering value for every client that we serve.
Position Overview
We are currently seeking candidates for a Junior IT support technician position. This is a full-time position with our FINTECH team in Danbury, Connecticut. 
The Junior IT Support Technician is responsible for supporting end-users and systems including to provisioning of hardware, software and user accounts. This position is responsible for analyzing and resolving incidents related to end user computers and applications and responding to end user requests received via the ticketing system, phone and email.
Position functions:
  • Respond to and resolving support requests for the end users.
  • Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices and printers.
  • Responsible the administration and deployment of software in a both a physical and virtual infrastructure.
  • Support of Azure hosted
  • Support of Office 365 email systems.
  • Support of VOIP phone systems.
  • On-board new employees including administration of Active Directory users.
  • Monitoring scheduled system maintenance and update processes
  • Generalist knowledge of Microsoft networks including the administration and management of Windows Servers, DHCP, DNS and Active Directory.
  • Configure, troubleshoot Office 365.
  • Knowledge of virtualization platforms including Microsoft Hyper-V and AWS Workspaces.
  • Proficient in Microsoft Windows 10 and Microsoft Office.
  • Demonstrated customer service skills including verbal and written communication.
  • Critical thinking and problem-solving skills.
  • Self-starter with demonstrated ability to learn.
  • Strong work ethic and dedication to delivering quality solutions.
  • Outstanding attention to detail and strong organization skills.
  • Be available to travel to alternate business sites as needed.
  • Work on weekends and beyond normal business hours when required.
  • 1-2 Years Information Technology experience.
  • Bachelor's or Associates degree in Computer Science, Information Technology or equivalent work experience.
  • MCSA and CCNA/Network+ certifications are preferred, not required.