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Incident Manager
Ref No.: 18-05379
Location: houston, Texas
Position Type:Direct Placement
Pay Rate : $ 80,000.00 - 105,000.00 /Year

Join a global Incident Management team as an Incident Manager and play an instrumental role in timely restoration of service outages across all business applications and infrastructure.

As an Incident Manager, you will coordinate and manage business disruptions to ensure timely service resolution and use your initiative to suggest process improvements and work collaboratively as part of the global team. You'll find a welcoming and supportive culture that is open to new ideas, change and ways of approaching challenges.

We need someone with excellent communication skills both written and verbal, coupled with the ability to assess situations and respond swiftly to find the best resolution with the least amount of business disruption. Partnering with others, both inside and outside of the organization, is also critical to your success.

It Is Essential That You Bring
  • 2 years' + experience as an Incident Manager in a DevOps operating environment
  • ability to multi task and prioritize amongst multiple ongoing issue
  • assertive and able to manage client expectations
  • positive working attitude with a sense of ownership and urgency
  • ability to work with regional teams in a Global operating model.

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It a Bonus If You Have The Following
  • 5 years' + experience working in an IT related Service Industry with basic working knowledge of infrastructure technologies such as, but not limited to, different Unix server platforms Wintel systems, relational database systems, networking protocols and topologies, and collaboration technologies
  • vendor management \ relationship experience
  • experience with a Service Management Toolkit such as Remedy
  • Financial Industry knowledge.