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Tier I Phone Support Technician
Ref No.: 18-05364
Location: Reston, Virginia
Position Type:Contract
Pay Rate : $ 19.00 - 22.00 /Hour
ROLE REQUIREMENTS
  • 1-3 years with IP Phones (Cisco, Avaya, Shoretel etc)
  • General Knowledge of Telephone Systems and Networks
  • Ability with basic Cisco phone programming (Login, SIP Info, IP Information settings etc)
  • Works with both internal and external users to understand requirements and needs
  • Executes requirements through application of best practices to ensure consistency, maintainability and compliance
  • Strong ability to follow process, installation guidelines and comprehension of decencies on network roll out/network change protocols
  • Experience with technology change management
  • Experience and proficiency with enterprise wireless and network engineering standards
  • Knowledge of network and wireless standards and installation best practices
  • Experienced in the installation/ deployment of WAPs
  • General Knowledge or familiarity of building construction
  • Knowledge of structured cabling standards and best practices
  • Ability to read, comprehend floor plans
  • Knowledge of Infrastructure in Data Center Infrastructure/Telco Closets/MDF/IDF
  • Knowledge of structured cabling in commercial environments and Experience in cable systems patching
  • Knowledge of National Building Codes and standard including BISCI standards.
  • Knowledge of TIA/EIA 568A and 568B Standards with experience in terminating copper cables CAT5,5E,6,6A on patch panel and station jacks
  • Experience in network rack, stack and patching including ability to read and execute a patching schedule
  • Perform major and minor preventive maintenance and repairs by troubleshooting cabling system issues.
  • Identify, track and remove abandoned cable as required
  • Test every newly installed or relocated cable in accordance with established procedures.
  • Keep cable neatly tied and bundled while maintaining safety standards.
  • Record time and materials used on daily work assignment.
  • Return all equipment and supplies to respective locations after the job completion.
  • Complete required paperwork including installation checklist, timesheets, service orders, inspection reports, closeout photos and various other logs.
  • Understand, adhere to, and promote environmental, health & safety policies.
  • Escalate any issues promptly following written escalation protocol
  • Assist co-workers with installation and routine maintenance of structured cabling systems.
  • Maintain and neat and orderly work environment and clean up any and all debris and packaging at end of shift.