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Service Desk Analyst
Ref No.: 18-05344
Location: Washington, District of Columbia
Position Type:Direct Placement
Pay Rate : $ 55,000.00 - 70,000.00 /Year
Service Desk Analyst
Three openings for Service Desk Analysts in the Washington, DC office. The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm.  Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned. 
  • Minimum of four years of experience in end-user support.
  • Two-year college degree preferred.  Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.