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Litigation Support Technician
Ref No.: 18-05323
Location: Chicago, Illinois
Position Type:Right to Hire
Pay Rate : $ 20.00 - 25.00 /Hour
Litigation Support Technician
The Litigation Support Technician is responsible for performing all standard processes handled by the Litigation Support Operations department. The Litigation Support Technician is responsible for assisting with the technical support of litigation support software applications and network systems, including maintaining and troubleshooting solutions for identified litigation support needs at the Firm.
 Duties and Responsibilities:
  • Utilize, maintain and troubleshoot litigation support software applications, databases and networks.
  • Load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, remove duplicates, overlay or merge data into existing records and index databases.
  • Load received files onto network file servers according to file type.
  • Perform quality checks and load data and image files using litigation support applications such as Relativity or other data analysis software (such as MS Excel or Access).
  • Practice quality assurance and perform quality control measures on all processes performed.
  • Provide application support and troubleshooting assistance for litigation support software applications, image scanning and printing.
  • Assist in duplication and creation of media.
  • Ability to be flexible to work overtime, as required.
  • Other projects, as assigned.
Education and/or Experience:
  • Bachelor's degree in Computer Management Information Systems, Computer Science, Engineering, related field or equivalent work experience
  • Good understanding of general technical skills of a computer network and Microsoft Windows operating system, and Microsoft Office Suite: MS Outlook, Word, PowerPoint and Excel.
  • Ability to work independently or as a part of a cross-functional team in a production environment.
  • Flexibility to work overtime.
  • Experience with database and spreadsheet applications: MS Access, SQL, MS Excel.
  • Knowledge of litigation database applications (Relativity, LAW, NUIX, Concordance, IPRO, LiveNote, Case Map, Case Notebook, HighQ) including the ability to create, maintain and troubleshoot databases.
  • Work experience at a large law firm or litigation support vendor.