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PC Technician
Ref No.: 18-05205
Location: Miami, Florida
Position Type:Contract

Specific Responsibilities
Our client is looking for a two temporary employees to provide front line technical and applications support at Plant locations throughout South Florida.
  • Provide Application Support for complex and highly integrated applications
  • Analyze, prioritize, and effectively triage/escalate application issues and problems
  • Perform installation, basic diagnostic testing, adjustment, troubleshooting, and repairs to hardware, software and peripherals at the store with minimal assistance (on-site or remotely).
  • Manage all technical and non-technical documentation to ensure it is current and up to date.
  • Troubleshoot application problems and move towards resolution
  • Communicate effectively project status/issues to IT Management, Stores and Team Members
  • Establish and maintain positive working relationships with departments and end users to reach desired outcomes and results
  • Respond to and/or be dispatched to support On Call including weekends and holidays (scheduled support)
Skills and Requirements
  • 1+ years' experience in a technical or support role
  • Effective analytical problem solving skills; multi-tasking
  • Basic understanding of PC software, operating systems and applications, networks, and hardware (peripherals). Ability to install drivers and software
  • A basic troubleshooting aptitude gained through experience and/or training is required.
  • Business travel to locations required