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Production Support Engineer
Ref No.: 18-05180
Location: New York, New York
Position Type:Direct Placement
Pay Rate : $ 85,000.00 - 100,000.00 /Year
Financial Services client is seeking a Production Support Engineer to join their NYC team.

The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting. The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.

Responsibilities
  • Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments.
  • Raise and track issues through the use of the ServiceNow helpdesk ticketing system and answer internal and external inquiries related to the production trading environment.
  • Liase with support and technical staff at Dealer/Client sites.
  • Work closely with the Client Services and other teams to resolve technical issues in a timely manner.
  • Participate in global support meetings as requested.
  • Participate in night and weekend support and software releases.
Required Skills
  • Strong analytical and problem solving skills
  • Team oriented and skilled in working within a collaborative environment
  • Ability to effectively prioritize in a fast-paced environment and shift gears as needed
  • Good written and oral communication skills; candidate will be expected to interact with persons at all levels within and outside of the organization
  • Highly self- motivated and directed with a keen attention to detail
Essential Technical Skills
  • College Degree in Engineering, Computer Science or some other relevant discipline is preferred
  • 5 years of experience working in the Financial Services Industry
  • Strong working knowledge of Windows and Linux Operating systems
  • Knowledge writing basic SQL queries
  • Ability to write basic scripts in ex. Perl, Python, Batch or Shell
  • Ability to create / review system/support metrics to ensure excellence in service to our
Preferred Skills
  • Control-M Batch Scheduling Experience (both administration and scheduling)
  • Working knowledge of the ITRS monitoring solution
  • Experience with FIX 4.2, 4.4, 5.0 SP2, API messaging, TCP/IP and Networking fundamentals
  • Experience using ServiceNow (Administration knowledge preferred)