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Information Security Analyst - Splunk
Ref No.: 18-05170
Location: Chicago, Illinois
Position Type:Right to Hire
We are looking for an Information Security Analyst to support and administer security tools. The successful candidate will perform data and user onboarding within Splunk Enterprise platform including onboarding of machine logs onto the Splunk platform. The Security Analyst will strictly adhere to enterprise change management processes and procedures, and be able to resolve customer incident and service requests.

Education and Experience
• Bachelor's Degree in Computer Science or other related field or equivalent work experience
• 3-5 years of related work experience

Knowledge and Skills
• Good written and verbal communication skills
• Critical thinking and problem-solving skills
• Attention to detail in a well-controlled environment
• Good customer service and presentation skills
• Knowledge of message logging
• Knowledge of query languages
• Knowledge of various operating systems
• Familiarity with scripting and automation
• Familiarity with various programming languages
• Familiarity with various Business Intelligence (BI) tools
• Familiarity with regular expressions
Other Requirements and Physical Requirements
• Flexibility to work extended hours to support platform on ad hoc and rotational bases
• Flexibility to perform project and operations work, as needed
• Flexibility to learn new technologies, as needed

Principal Duties and Responsibilities
•Develop stakeholder data source requirements
•Model data to meet or exceed stakeholder and data governance requirements
•Create, manage, and support knowledge objects (alerts, reports, dashboards)
•Provide level 2 technical support; assist with level 3 support, as appropriate
•Assist with customer education, including appropriate use and sharing of knowledge objects
•Develop, monitor, and report on platform and service metrics
•Address search performance, service risks and issues
•Provide input on and implement operational enhancements
•Help manage and contribute to operational support documentation
•Ensure all standards including change and risk management policies are followed
•Ensure service level agreements are met or exceeded
•Represent team as a subject matter expert at meetings