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Service Desk Representative
Ref No.: 18-05079
Location: Chanhassen, Minnesota
Position Type:Right to Hire
Pay Rate : $ 15.00 - 17.00 /Hour
Service Desk Representative – 10 Openings!
Contract to Hire
SW Metro

Position Overview:
We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users.

Position Responsibilities:
  • Assist remote end-users by phone and email
  • Create, respond to, prioritize, and escalate tickets as necessary
  • Follow set policies and procedures when assisting end users to ensure proper handling of requests
  • Provides timely responses and status updates to end users
  • Support of internal/proprietary and third party applications
  • Interfacing with onsite and remote in a professional and reliable manner

Position Requirements:
  • AAS Degree and/or Technical certifications are preferred, but not required
  • Experience with an IT ticketing system
  • Previous customer service, helpdesk or technical support experience
  • Ability to accurately collect and track information
  • Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).
  • Excellent written and verbal communication skills, ability to use precise wording and customer friendly language
  • Detail-oriented and productive without compromising quality
  • Demonstrated aptitude for technology and solving problems
  • Ability to handle multiple tasks and prioritize them effectively
  • Excellent organizational skills