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Help Desk I
Ref No.: 18-04958
Location: Denver, Colorado
Position Type:Right to Hire
Pay Rate : $ 22.00 /Hour
Help Desk I
Contract to Hire
Greenwood Village, CO

PURPOSE

Under direct supervision responds to questions and diagnoses computer-related problems through a help desk system on-line or via telephone; typically resolves basic problems while refers more complex problems to a more experienced help desk or technical support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Takes phone calls or on-line questions from computer system users relating to hardware, software and connectivity problems with desktop/laptop computers and peripheral equipment; typically discusses problem with user, diagnoses problem using working knowledge of company systems and equipment and advises user on how to solve problem or resolve issue; notes issue and resolution in help desk log.
  • Develops solutions through a process including problem recognition, research, isolation and resolution steps; may involve the use of problem management database and help desk systems.
  • Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
  • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
  • Other duties may be assigned.
COMPETENCIES
  • Working knowledge of applications and operating software and personal computer hardware
  • Working knowledge of LAN/WAN and internet
  • Customer service orientation
  • Knowledge of help desk problem management database systems
  • Good communications and interpersonal skills
  • Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program