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Senior Application Support Analyst
Ref No.: 18-04811
Location: New York, New York
Position Type:Direct Placement
Pay Rate : $ 130,000.00 - 140,000.00 /Year
Global Investment Bank
Senior Application Support Analyst
$130K-$140K + bonus
Midtown NYC


Responsibilities:
  • Take part in Major Incident Management, Problem Management and Request Management
  • Utilize their IT and business skills to interact with internal clients
  • Uphold high standards for timely issue resolution
  • Contribute expertise to the management of existing and new IT products and services
  • Optimize service issues and gaps and implement service quality improvements
  • Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
  • Perform the full spectrum of production support responsibilities, based on the ITIL Framework: Incident and Problem Management, Release Management, Risk Management
Skills:
  • Multi-year experience in application support
  • Experience in the finance or banking Industry
  • Experience supporting treasury and risk systems
  • Technically proficient in UNIX/LINUX, Wintel, Shell Scripting, Perl, RDBMS, SQL, Autosys
  • Familiarity with ITIL processes (Certification preferred)
  • Solid technical, communication and presentation skills
  • Experience in working with global teams
  • Excellent & proven incident management and organizational skills