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IT Software Engineer
Ref No.: 18-04710
Location: Plano, Texas
Position Type:Right to Hire
Plano, TX
6+ month contract to hire 

The ECCS Software Engineer is responsible for delivering high quality Voice and CTI applications to all internal business units. The Software Engineer's primary role involves being part of ECCS Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery.

In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire ECCS IVR and CTI Development team and also work with offshore counterparts.

Skills/Experience You'll Need:
  • 8+ years of professional experience as software developer with development, deployment, and support of large-scale distributed applications in a mission-critical production environment.
  • Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.
  • Working knowledge of Object Oriented Analysis/Object Oriented Design methodologies and life cycles.
  • Demonstrated experience with SCM tools such as GIT, Subversion...
  • Advanced experience with application development on Java, J2EE, Spring, and MVC, Java Design Patterns and JUnit.
  • Advanced experience with JMS and Messaging Products (preferably IBM MQ).
  • Excellent knowledge of Relational Databases like Oracle/SQL Server, SQL 
  • Expert knowledge of Web service technologies including SOAP/REST. 
  • Strong working knowledge of IntelliJ, Eclipse, Maven and Tomcat. 
  • Strong working knowledge of Cloud Technologies, Cloud Foundry, AWS,...
  • Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic 
  • Ability to deliver in a fast paced global team environment. 
  • Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
Skills/Experience that are NICE to have:
  • Exposure to omni-channel and cross-channel integration implementation
  • Exposure to Open Source technologies (Spring, Log4J, Jackson, …). 
  • Extensive experience of developing UI interfaces
  • Working knowledge of IVR’s (Convergys/Intervoice Preferred) 
  • Some knowledge of Call Routing Platform (Genesys)