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Social Media Software Engineer
Ref No.: 18-04458
Location: Plano, Texas
Position Type:Right to Hire
SOCIAL MEDIA SOFTWARE ENGINEER
Plano, TX
6+ month contract to hire


We are hiring for a Social Media Software Engineer who will be responsible for implementing emerging contact center technologies such as Social Media for Servicing, CRM, Interaction Routing, Mobile, Chat, Automated disclosure, and Analytics tools. 

The Social Media Engineer will experiment with new and alternate ways to leverage Social Media for Servicing. 

What You'll Do: 
  • Strategize with an educate peers, management, and clients on latest industry trends and best practices and how to incorporate relevant Social Media techniques into the corporate and servicing culture
  • Measure the impact of incorporating Social Media as a service channel (i.e. Dashboards and other Data visualization tools...etc)
  • Actively participate in a wide variety of Social Media activities such as blogging, community development and management, social bookmarking, commenting, etc. 
  • Adhere to architecture standards, risk management and security policies, strategic technology directions, best practice development, and Social Media code of conduct.
  • Interact with external vendors both at a technical and relationship level
  • Provide 24-hour support on a rotating basis, as necessary
Skills/Experience You'll Need:
  • Bachelor or Master's degree in Engineering, Computer science or equivalent with relevant experience 3.5 GPA or better
  • Experience with Business Analysis and development within Social Media platforms such as Twitter, Facebook, YouTube, Blogs and websites, forums, Google Play or Apple's App Store, Quora, Pintrest, Instagram, Reddit, and Google + is a preferred.
  • Experience with Business Rules engine logic and design and/or Content Management Systems (CMS)
  • Java Programming experience including Object-Oriented concepts, threads, data structures, networking.
  • Experience with Representational State Transfer (REST) API development
  • Demonstrated track record or strong passion for learning new technologies
  • Strong technical and leadership skills to effectively champion emerging technologies within IT and LoB
  • Ability to adapt to structured environments while maintaining high creativity levels
  • Good understanding of SDLC processes, spanning requirements/issue management, defect tracking, source control, and release management.
  • Knowledge of Eclipse or IntelliJ
  • Experience w/Agile methodologies
  • Experience with Oracle SQL database development is a plus
  • Hands on experience in SharePoint
  • FinTech experience a plus