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Senior Voice Engineer
Ref No.: 18-04360
Location: Chicago, Illinois
Position Type:Direct Placement
Pay Rate : $ 90,000.00 - 120,000.00 /Year
Senior Voice Engineer
Position Purpose: Deliver top tier Global Network infrastructure and work to architect stable, scalable, resilient Telecom solutions. This will include working with the business to ensure their needs are met.
Primary Accountabilities/Responsibilities:
  • Administers all facets of Cisco telephony systems.
  • Manages all domestic and international voice and data contracts and services.
  • Ensures telecommunication systems, processes, and services are clearly documented.
  • Participates in ongoing maintenance, testing, and governance of business continuity and disaster recovery plans.
  • Plan, design, implement, and provide ongoing support of Telecom solutions of high complexity to fulfill business needs for performance and cost benefits
  • Serve as a technical lead for hardware installation, configuration, and operational support of Telecom infrastructure.
  • Provide 3rd level technical support to clients and to technical teams to resolve telecom issues and to support the implementation of new solutions
  • Evaluate new technology and bring opportunities forward that would improve the future Telecom architecture, performance, and services
  • Build and maintain relationships with teams and third parties on Telecom development or support issues
  • CUCM, CUC, CUP, Cisco Switches
  • WebEx, Video Conferencing, Jabber, etc.
  • Responsible for ongoing evaluation and administration of mobile device strategy.
  • Implementation and enforcing standards throughout telecom infrastructure
Job Requirements:
  • Prior experience managing an enterprise phone system
  • Excellent communication & customer service skills
  • In depth knowledge of voice/data design & industry standards
  • Strong understanding of Voice over IP quality troubleshooting
  • Significant experience (ideally 5 or more years for this Senior level role or 3+ years for a non-s) in the IT Telecom arena required (some of which must include significant Cisco-related voice experience)
Physical requirements/Working conditions:
  • Climate controlled office environment
  • Minimal physical requirement other than occasional light lifting of boxed materials
  • Dynamic, time-sensitive environment