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Transaction Monitoring QA (Customer Cases)
Ref No.: 18-04319
Location: Long Island City, New York
Position Type:Contract
Transaction Monitoring QA (Customer Cases)
Major Responsibilities:
  • Efficiently Manage a caseload of investigations
  • Recognize red flags for retail and commercial products.
  • Review Alerts/ Cases that were reviewed by Investigators
  • Review the written analysis of AML investigators on the account activity to support the disposition to close a case or escalate for further action.
  • Develop a checklist to review the investigation findings and case files (e.g. media search results, copies of statements/checks, loan agreements, results from internal system searches etc.)
  • Determine and ascertain the adequacy of the TM Investigator's investigation process and documentation for both the Alerts to be closed or escalated.
  • Conduct additional research/review of transactional history as necessary in determining the correct disposition for the Alerts and/or request additional information from the TM Investigator if gaps exist in the documentation or research submitted with their recommended disposition.
  • Provide the final disposition of the Alerts and close or escalate to a case.
  • Assist Transaction Monitoring Team Lead with case investigations and SAR drafting as directed.
  • Conduct continuing activity investigations as required.
  • Provide support in the development, design and implementation of changes to the monitoring rules.
  • Monitor and escalate anomalies and areas of notable deficiencies in the transaction monitoring space to the Transaction Monitoring Team Lead.
  • Assist BSA/AML Compliance Officer to ensure that the branch's BSA/AML procedures, manuals, trainings and programs are kept current and relevant for Transaction Monitoring.

Skills, Competencies, and Experience Needed:
  • Excellent communication skills and ability to provide feedback and drive production numbers.
  • Leadership skills and the ability to change roles as needed.
  • Bachelor's degree (Master's Degree preferred)
  • Preferred CAMS certification.
  • Experienced of work experience within a financial institution, regulatory organization, or legal/consulting firm, or a combination of with at least 3-5 years' experience working in an AML and/or Sanctions compliance function
  • Thorough knowledge of and experience with AML regulations and requirements, including the Bank Secrecy Act, The USA PATRIOT Act, FFIEC BSA/AML Exam Manual guidelines, OFAC/Economic Sanctions and Suspicious Activity Reporting.
  • Familiarity with market standard tools required to perform client due diligence: Public searches, AS400, Prime, Clear, etc.
  • Strong attention to detail, communication, collaboration, and organizational skills are required as well as the ability to prioritize workloads and deliver results in a time-sensitive environment.
  • Effective oral and written interpersonal communication skills.