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SFDC Administrator
Ref No.: 18-04238
Location: Clearwater, Florida
Position Type:Right to Hire
Pay Rate : $ 35.00 - 55.00 /Hour
SalesForce Technical Lead
Six-Month Contract-to-Hire
Clearwater, FL


Do you have a SalesForce certification and experience supporting enterprise organizations in a tier III/IV capacity? Do you have a strong background in Agile environments and enjoy the fast-paced day-to-day of service delivery? This is the role for you!

Job Functions:
- Monitor queue of SalesForce and other Enterprise Applications tickets, prioritizing and completing in an efficient and timely manner
- Critical incident management of SalesForce and additional Enterprise Applications
- Undertake the bulk of SalesForce Administration escalations, and pass along knowledge-base to other teammates and players in the organization
- Ensure code performance for the SalesForce environment is kept up to standard
- Enhance SalesForce features as needed and ensure proper care of the overall platform
- Understand the service environment of the organization, and work to uphold those values in everything you do
- Support automated systems such as Azure, VD Monitor, etc.
- Collaborate with SalesForce users and departments to ensure SalesForce and other Enterprise Applications are being used efficiently and identify/implement necessary enhancements

Requirements:
- SalesForce certification with 1+ years experience in a Tier III/IV Admin/Support role
- 3+ years SalesForce Administration experience (Tier I+)
- Strong background in Agile environments
- Experience with, and understanding of, ServiceNow and its functionality
- Excellent documentation skills (experience with JIRA preferred)
- Prior mentorship/leadership from a SalesForce perspective is highly preferred
- College Degree in CS/CIS or related field, or 5+ years relevant work experience

Additional Information:
- Intention to hire permanently in January, 2019
- Must be onsite during core hours (M-F 8-5) w/ some flexibility
- Excellent benefits and PTO package (upon conversion)
- Growing organization in the Cyber Security space

Third Party Applications Not Accepted