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Lead Desktop Support Analyst
Ref No.: 18-04155
Location: New York, New York
Position Type:Direct Placement
Pay Rate : $ 75,000.00 - 90,000.00 /Year
Team Lead Desktop Support Analyst
General Position Summary:

The Team Lead IT Support Analyst is responsible for working with the IT team to deliver professional technology support services to users in a fast pace environment. She/he should have experience in overseeing a team of 5-10 support analyst, some will be located in other office locations. This person will work alongside the IT team to resolve complex and everyday service requests relating to server and client computer hardware and software problems and malfunctions, to perform client computer hardware and software installations, and to work on special projects and assignments. This position is intended for an individual with an excellent interpersonal skills, exceptional work ethic and desire to learn and be challenged in IT administration and engineering.

· Major Responsibilities & Tasks:
· Ability to provide exceptional care and support to the Executive Staff
· Log all support emails/calls into the trouble ticketing system.
· Troubleshoot and resolve support incidents or escalate them
· Track inventory of computer equipment(laptops, phones, etc)
· Manage users (AD, Exchange and Blackberry administrations).
· Set- up workstations for new employees.
· Provision phones and laptops for new hires.
· Assist with integration of new hardware and software (switches, routers, servers, etc)
· Documentation of Tasks and environment issues
· On Call support
· Knowledge:
· General Networking knowledge, Windows 7, Windows Vista, Windows XP, AD User Administration, Systems Troubleshooting, Expert level support for Microsoft Office 2007. Altiris Service Desk, Exchange server email account creation, Office Communicator, Symantec Endpoint

· Protection, Dell Laptops and Desktop experience, Apple OS X, NAS, SonicWall and CheckPoint VPN.
· Must have experience with the Blackberry \ Exchange servers administrations.
· RSA users' administrations.
· SharePoint is a plus, not a requirement.
· Cisco experience is a big plus, but not required for this position (call manager, firewall, switches ...etc)

· Experience:
· VIP Executive Support, LVL 2 Help Desk or better.

· Skills/Aptitudes:
· Experience with Windows XP- Windows 7, Troubleshooting software and hardware issues, working with Help Desk software.
· Willingness to learn new technologies and how to integrate them into current systems.
· Able to dynamically provide fanatical support with the upmost professionalism
· Must be eager to react to issues and provide a proactive solution to common problems