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Application Support Analyst
Ref No.: 18-04053
Location: Teaneck, New Jersey
Position Type:Right to Hire
Our client is an international educational network that supports the growth of children around the world. They are currently seeking an application support analyst to join their application support team in Teaneck, NJ that is responsible for supporting their proprietary applications
 
Duties and responsibilities:
  • Provide application support for technical and/or instructional assistance by phone and email working closely with a development team, a network team and other relevant departments.
  • Provide the second level support to CMS Basic support staffs in KSNA on difficulty requiring in-depth knowledge of systems and application software.
  • Perform analysis of application problems and recommend and implement corrective solutions as needed
  • Track, administrate databases creation and maintenance records for new/take-over centers.
  • Log, write detailed descriptions of user needs and program functions (end user manuals) and assists in development of system 
  • Gather and analyze user requirements to define specifications with end user departments
  • Work with IT developers on the development testing and release of service packs and enhancement for fixing problems, new function and updating materials
  • Plan and run unit and system tests thoroughly to maintain the quality of products
  • Develop and update a application system info pack, user guides, training videos and material to provide the assistance on smooth application deployment, update and operations.
Requirements:
 
  • Understanding of database (SQL/SQL express) concepts and SDLC
  • Ability to run SQL queries for troubleshooting issues
  • Minimum 2 years of experience in Customer, Desktop, Helpdesk, similar IT users and or application support roles in an enterprise environment
  • Rotating a shift support on weekdays, weekends, evenings and holidays.
  • Strong customer service skills, coordination and communication skills
  • Attention to detail and the ability to quickly and effectively resolve IT issues
  • Experience working in a team-oriented, collaborative environment
  • Ability to prioritize workload and other assignments in a good time management
  • Ability to work under pressure, meet deadlines, be willing to learn and grow   
  • Clear and concise verbal and written communication skills to both technical and non-technical users
  • Ability to learn or considerable knowledge of policy, procedures, and services of the company, department and team
  • Ability to establish and maintain an effective working relationship with Instructors and staff
  • Interest in education and working for the benefit of children
 
Education and Credentials:
  • Bachelor's degree (Computer Science or Information Systems preferred) and 2-4 years of experiences or equivalent combination of education and experience.
  • Authorized to work in the U.S.