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Pre-Sales Engineer
Ref No.: 18-03694
Location: New York City, New York
Position Type:Right to Hire
Pre-Sales Engineer

Job description
Our client is the leader in providing essential information that helps advance industry and society. We are a forward thinking, progressive organization that provides tracing and data cleansing solutions, in addition, deliver critical and decisive processes for identity verification and compliance due diligence. Our products are continually evolving, and that's where you can help.
Technical solutions consultants are responsible for providing primarily pre-sales or post-sales support for the development and implementation of products, applications and solutions. Providing technical expertise to sales staff and the client through sales presentations and product demonstrations, they also assess product applications and provide both specialized implementation services and follow-up support.
·Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up through root cause analysis.
·Proactively monitor client's transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with products and services while aligning with strategies and value propositions. Recognize revenue opportunities and communicate to the
account team.
·Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, Technical Solutions Consultants, Vertical Solutions Consultants, product management, etc.
·Understand and support customers who are integrating Application APIs.
·Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, server configuration and hardware configuration analysis.
·Set customer expectations and negotiate priorities.
·Travel to client's job site to provide on-site process analysis, consultation, training and assistance to customers.
·Use project management methods to document, prioritize, track and drive Bridger implementations (in cases where a Project Manager is not assigned).
·Perform review of client business processes and understand relevant operations. Establish and help document processes, procedures, customizations and configuration.
·Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, server configuration and hardware configuration analysis.
·Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.)
·Mentor and coach team members.
·Provide training, assistance and information as needed to ensure clients have adequate knowledge to effectively use products
·Participate in preparation for product launches including pre and post production release testing.
·Be available for flexible national and international travel to customer sites

Education: BA/BS degree or equivalent experience in a related field.
Industry Experience: 5-9 years of industry experience.
Travel: Must be able to travel up to 25% of the time.
Consultative Ability: Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
Client Service Orientation: Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
Developing Others: Standard ability to use performance management to hire, train, and motivate employees, while committing to employee development.
Industry Experience: 5-9 years of industry experience.
Innovation: Strong affinity to try new methods and new approaches to problem-solving.
Leadership: Strong ability to effectively set direction, aligns constituencies, and motivates others.
Planning & Organization: Advanced organizational and project management skills.
Presentation Skills & Communication: Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis
Problem Solving & Judgment: Expert-level analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems. Developed troubleshooting skills.
Product Knowledge: Advanced demonstration of up-to-date and in-depth product knowledge. Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients.
Relationship Building: Advanced relationship building skills and the ability to collaborate and interact effectively with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support
Results Orientation / Execution: Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-Motivated
Teamwork: Advanced ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict.
Working knowledge and/or specialized understanding of c#. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc)