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Senior Voice Engineer
Ref No.: 18-03381
Location: Islandia, New York
Position Type:Direct Placement
Pay Rate : $ 100,000.00 - 140,000.00 /Year
Senior Voice Engineer

  • Cisco CCIE Collaboration Certification or equivalent work experience (minimum 3 years working directly with Cisco Voice technologies).
  • Preferred – additional knowledge of routing / switching / security and wireless design, configuration and troubleshooting.

Key responsibilities include, but are not limited to:
  • Provide technical leadership, strategy and guidance to our technical staff and customers.
  • Analyze remote monitoring reports to identify capacity and performance issues and manage their remediation efforts.
  • Lead complex troubleshooting efforts on voice, video and network infrastructure.
  • Work with technologies that include, but are not limited to, Cisco Call Manager, Unity Connection, IM & Presence, Contact Center Express, VCS Expressways, voice gateways (MGCP, H.323, SIP/CUBE)(Analog & ISDN signaling), Wireless LAN, routing, switching, VPN, Firewalls.
  • Accurate documentation of all activities conducted.
  • Participate in weekly, monthly, quarterly service reviews with clients.
  • Perform other related duties as assigned.