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Desktop Support Engineer
Ref No.: 18-03297
Location: Irving, Texas
Position Type:Contract to Hire
Pay Rate : $ 18.00 - 25.00 /Hour
DESKTOP SUPPORT ENGINEER
Irving, TX
6+ month contract to hire


Our Irving based client is hiring a Desktop Support Engineer for a contract to hire position. The ideal candidate will have a strong focus around customer service, excel in supporting both hardware and applications and be able to do light travel annually (less than 25% after conversion to a permanent employee).

What You'll Do:
  • Provide support to 2,500+ employees, both over the phone and deskside
  • Complete project work (managing new and existing hardware shipments, hardware deployments, imaging, etc)
  • Resolve tickets in a timely manner
  • Provide an excellent customer experience to all end users

Skills/Experience You'll Need:
  • 5+ years of enterprise IT Support experience
  • A+ and/or HDI certifications
  • Experience supporting the following:
    • Windows (XP/7/10) imaging and support
    • Internet connectivity issues
    • Password Resets
    • Desktop deployments/refreshes
    • Exchange (configuring accounts and migrating profile data)
    • Printers (add and configure)
    • PC/Laptop staging and imaging
  • ServiceDesk Plus or a related ticketing system
  • Excellent communication skills and a true passion for learning and growing technically