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Network Operations Technician
Ref No.: 18-03233
Location: Mineral Ave, Colorado
Position Type:Contract
Pay Rate : $ 28.00 - 40.00 /Hour
Network Operations Technician I
Littleton, CO
Nine-Month Contract

Do you have experience providing Tier I Network Operations troubleshooting for Managed Enterprise Solutions customers network field technicians? What about excellent communication skills? Is there a good mix of Cisco and Juniper in your background, and do you have a solid understanding of Network infrastructure in general? This may be the role for you!

Position Responsibilities:
- Answer all incoming calls. Provide Tier I troubleshooting to Managed Enterprise Solutions customers, ensuring their call is taken care of or escalated to appropriate parties.
- Use your technical expertise and problem-solving resolution skills to provide guidance and direction for customers and engineers in the field.
- Schedule and prioritize activities of field engineers as it relates to customer issues and solutions.
- Order necessary equipment and interface with site engineers and customers.

- Good mix of both Cisco and Juniper network operations in your background.
- Associate degree or equivalent education and relevant experience
- Solid understanding of Network infrastructures.
- Excellent communication skills with a background in providing tier1 support in a network operations setting.

Additional Information:
- Third Shift - 9pm - 6am
- 24x7x365 Service Desk; some weekend shifts required
- Great possibility of extension past six months

Third Party Applications Not Accepted