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Network Operations Technician
Ref No.: 18-03232
Location: Mineral Ave, Colorado
Position Type:Contract
Pay Rate : $ 24.00 - 29.00 /Hour
Network Operations Technician II
Littleton, CO
Six-Month Contract


Do you have experience providing Tier II Network Operations in a Cisco environment? What about excellent communication skills? If you have experience working in an enterprise environment with a high-volume of tickets and fit the above and below skill requirements, this may be the role for you!

Position Responsibilities:
- Answer all incoming calls and provide Tier I and Tier II resolution to customer issues globally, escalating when necessary
- Use your technical expertise and problem-solving resolution skills to provide guidance and direction for each customer, providing excellent customer service and following your tickets to completion
- Work in a 24x7x365 environment with the newest and greatest in networking technology

Qualifications:
- Experience with CISCO, proficient with BGP and ip-sek protocols, experience creating/troubleshooting VPN Tunnels
- Associates degree or equivalent education and relevant experience
- Solid understanding of Network infrastructures; Juniper and AdTran in addition to CISCO a plus
- Excellent communication skills with a background in providing Tier II support in a network operations setting

Additional Information:
- 24x7x365 Service Desk; some weekend shifts required
- Great possibility of extension past six months

Third Party Applications Not Accepted