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VOIP Support Engineer
Ref No.: 18-03231
Location: Jersey City, New Jersey
Position Type:Contract to Hire
Infinity Consulting Solutions (ICS) is seeking an Infrastructure Engineer for a client of ours in the Jesery City area.
Job Description: Intermediate understanding of LOB technology drivers and their impact on architecture design.
- Proficient knowledge and understanding in the
following key areas:

  Moves and and changes-Cisco VOIP role
- Hardware Architecture (performance testing, monitoring, operations)
- Hardware Benchmarking (Agile, program managements, network management)
- Design (compliance, security)
- Network Engineering (planning, provision)
- Knowledge of more than one specific infrastructure technology
- Intermediate understanding of best practices and Banking policies
-Intermediate troubleshooting skills
- Technical certifications as required
The objective will be to execute MACD requests and Projects for Banking. 
The engineer will follow process to:
o Analyze needs.
o Modify/Add/Change/Delete features and functions per user request.
o Thoroughly test and validate the MACD change.
o Implement the change.
o Work with Banking project manager to determine scope of deliverables for Projects.
o Provide post migration support for projects

• Determine, in conjunction with Banking project management and other project team members, the appropriate schedule to perform approved production environment change control process.


o Adherence to processes as defined by Banking 
o Zero incidents due to MACD implementation of work.
o Continual focus on the customer with minimal customer escalations due to MACD work.

o Participate in the Banking migration preparation activities by attending the migration preparation meetings and via persistent chat sessions and conference calls.
o Provide support for all the migrations performed.
o Provide On call support for issues raised during migrations during the business hours and after hours.
o Resolve daily migration issues received via emails and follow up with the client to have a proper request submitted for the task performed.
o Work with various teams to ensure to get all the relevant details to work on the project and be ready for migrations well before the migration date is scheduled.