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Associate IT Ops - Monitoring
Ref No.: 18-03220
Location: Eagan, Minnesota
Position Type:Contract
Pay Rate : $ 15.00 - 18.00 /Hour
Associate IT Ops – Monitoring
Eagan, MN
12-month contract with option to extend and/or convert
 
Start Date: June 18th, 2018
(Decision by June 1st)

Second Shift:  3:00pm to 11:00pm, Monday through Friday

 
$15.00 - $19.00 / hour DOQ
 
Highly reputable global organization is looking to add an Associate level IT Ops Analyst within their Global Monitoring / Incident Response / escalation team. Great opportunity to grow! 

 Looking for reliable, credible, hard working resource who wants to join a fun group  to hang with! 

 
  • General understanding of Corporate IT
    • Servers
    • Routers and Switches
  • IT Monitoring Tools exposure
    • CA Tools or comparable
      • CA Service Operations Insight ( SOI )
      • CA Spectrum
  • ITSM / Ticketing Tool experience
    • ServiceNow or comparable
  • Positive attitude / customer Service Skills
    • Will be emailing, ticketing, messaging, F2F and verbal conversations with various IT Teams and stakeholders
  • Passion for troubleshooting and issue resolution
  • ITIL understanding
  • Ability to work under pressure – this is a "Big box” shop and there will at times be executive visibility