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Senior Desktop Engineer
Ref No.: 18-03157
Location: Downers Grove, Illinois
Position Type:Full Time
The Sr. Desktop Engineer will work out of our Downers Grove headquarters and will interface regularly with corporate executives and senior managers. He / she must be able to deliver result within tight deadlines in a constantly evolving project landscape. The ideal candidate for this role is fired up to succeed and wants to join a dedicated and driven team in a fast paced environment. Success in this role is dependent on comfort with ambiguity, openness to new ways of thinking, ambition, effective communication, high attention to detail, critical thought process, transparency and integrity, and a desire for constructive feedback. Above all, this person possesses a positive attitude and tries to have fun even when the stress is high.

Key responsibilities include:
Collaborating with management and internal teams to deliver best-in-class service throughout the organization. Designing new standards and processes to make End User Support more effective and efficient. Informing management of technology trends, best practices, pitfalls, etc. The Sr. Engineer must be able to translate the vision, strategies, and needs of the business into IT services and be able to identify opportunities for improvement in advance of outages or problems.

Essential Duties and Responsibilities
  • Defines ongoing laptop and desktop hardware platform standards. Manages vendor relationships and negotiates highly competitive pricing for hardware purchases. Sets warranty standards and develops efficient break / fix procedures. Collaborates with IT management to develop Service Level Agreements between Information Technology and the business units.
  • Provides critical design and support efforts towards large-scale company acquisition and integration projects
  • Mentors Desktop Engineers and Service Desk associates, promotes the sharing of knowledge, and endeavors to build strong intra-team relationships.
  • Manages hardware and software assets as well as assent management processes. Maintains and improves the software deployment process and designs new computer deployment images. Tests software patches and owns the patch management process. Develops laptop and desktop baselines and monitors for deviations. Designs enterprise-wide software update schedules.
  • Identifies opportunities to improve security throughout the organization and works with IT management to develop security procedures. Informs management of trending threat potentials and zero-day vulnerabilities and provides recommended action plans.
  • Functions as the subject matter expert on all related laptop and desktop computing technologies. Keep management informed and make recommendations that promote the overall effectiveness of the IT services offered to the business.
  • Develops hardware refresh cycles and assists management with budget requirements.
Required skills, training, and experience
  • System Center Configuration Manager (SCCM) advanced configuration and management
  • Windows workstation OS deployments
  • Windows OS patch management and deployment image maintenance
  • Deployment of software packages in an enterprise environment
  • Scripting user profile migrations
  • Network discovery of assets, hardware / software reporting
  • Workstation performance and event monitoring
  • Group Policy administration
  • Workflow automations. Scripting with PowerShell, VBA, and JavaScript
  • Supporting 5,000+ node computing environments
  • ITIL v3 Foundations certification
  • Strong communication skills + ability to translate highly technical concepts into executive briefs.
Additional requirements
  • Strong understanding of service desk and IT service management activities / best practices
  • Some travel required. Valid passport and driver's license required.
  • Proven troubleshooting skills
  • Working knowledge of ServiceNow
  • Effective management of projects including requirements gathering and engaging stakeholders

Third Party Applications Not Accepted