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IT Support Analyst
Ref No.: 18-03148
Location: New York, New York
Position Type:Contract
Pay Rate : $ 18.00 - 25.00 /Hour
Position Summary –The IT Support Analyst will provide front-line support to end users on various technical issues and problems relating to hardware, software and peripherals.  The role requires strong problem solving skills in order to diagnose, evaluate and resolve user issues, or to escalate as necessary to the appropriate IT staff members. 
 
Job Responsibilities:  This list does not represent all responsibilities for this position.  Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.
 
  • Provide exceptional user support over the phone, in person or through email as necessary
  • Resolve help desk tickets including software and end user hardware issues
  • Responsible for ticket triage, assignment and follow up
  • Create user accounts and reset passwords
  • Inventory maintenance including workstations, laptops, printers and monitors
  • Participate in team meetings
  • Participate in server rack installations and cable patching
  • Installation and administration of local and network printers
  • Troubleshooting user account issues
  • Ensure timely computer and account setup of new users
 
Required Experience:
 
  • Microsoft Windows 7 and 10 desktop troubleshooting
  • Microsoft Office 2010 and higher
  • Client PC connectivity – VPN, TCP/IP, Ethernet, DNS, DHCP
  • Remote Desktop support
  • Active Directory and Exchange
  • Printer/peripheral troubleshooting
  • Computer imaging processes
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both in writing and verbal, to end users
  • Computer moves and new user setup
  • At least 2+ years supporting a windows environment