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Claims Support Specialist
Ref No.: 18-03087
Location: Flower Mound, Texas
Position Type:Direct Placement
Pay Rate : $ 30,000.00 /Year

ICS has partnered with a client in the Financial Services industry who is looking for an energetic, self-motivated Administrative Assistant to join their team in Flower Mound, TX. This person will be the first point-of-contact and the "face of their brand " at the office. This is a growing organization and a collaborative team culture that works closely with Executive Management. The ideal candidate will be an advocate for driving great customer service, be a team player across departments, and have a strong sense of initiative when it comes to completing administrative duties.

  • Provide excellent customer service to current and future customers consistently to drive profitable business
  • Participate in process through identification, collection activities and documentation
  • Assists in processing and review of indemnity and loss adjustment expenses to assure delivery and accuracy
  • Reviews files as assigned to assure compliance with Texas Department of Insurance communication and documentation requirements and reports findings 
  • Processes claim correspondence as needed to assure delivery and compliance with Texas Department of Insurance regulations
  • Assists in gathering information for file audits and other informal and formal reviews as requested
  • Maintains logs as requested and communicates with customers and claims team members to secure information.
  • Perform Other Duties as may be assigned

  • 2+ years of experience in a Customer Support or Customer Service position
  • Proficient with Microsoft Outlook and Office programs
  • Demonstrated success of problem solving, project management skills, and working under pressure
  • Ability to work well with diverse groups and act as a team player
  • Strong written, editing, grammatical, verbal and interpersonal communication skills.