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Salesforce Project Manager
Ref No.: 18-02994
Location: Fort Lauderdale, Florida
Position Type:Full Time
We are currently searching for a Salesforce Project Manager to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a strong performer in end to end CRM and Software Development implementation planning, project management, issue management and change management.
Responsibilities:
  • Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.
  • Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
  • Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
  • Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.
  • Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.
  • Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.
  • Facilitate review sessions with the client and project team.
  • Prepare user documentation and training documentation as necessary.
  • Leverage business knowledge and expertise to drive business process improvements.
  • Establish and maintain trusted advisor relationships with client project stakeholders.
  • Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.
Required Skills/Experience:
  • 3 to 5+ years of demonstrated leadership and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions.
  • 2+ years working in Account Management with heavy client interaction.
  • 1 to 3 years experience in an enterprise networked client-server environment.
  • Thorough knowledge of network protocols and operation, desktop operating systems and capabilities and troubleshooting techniques.
  • Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
  • Experience with Salesforce.com configuration and custom development preferred
  • Excellent analysis skills and the ability to develop processes and methodologies
  • Excellent written and verbal presentation skills, and ability to present to technical and business audiences.
  • Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.
  • SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred
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