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Professional Services Analyst
Ref No.: 18-02983
Location: Chicago, Illinois
Position Type:Full Time

PROFESSIONAL SERVICES ANALYST 

Summary

At Infinity Consulting Solutions (ICS), we pride ourselves in getting to know our candidate further than the bullet points on their resume. We want to know what your long-term goals and ambitions are to make sure we help you make long term career moves. ICS has excelled in creating strong relationships with top performing companies in the Chicago market which has opened many doors for driven professionals like yourself for many years.

Responsibilities:
  • Provide Consulting Services
  • Accommodate Client Services Requests
  • Provide onsite customer assistance in critical customer situations
  • Recording/tracking customer issues in our CRM database, monitoring and communicating issue status and driving issues to resolution
  • Work in conjunction with other associates to effectively identify and resolve application and business/accounting  issues that need to be addressed in order for the organization to deliver high quality client service
  • Work across functional areas (support, development, marketing, field, etc.) within the company
  • Provide analytic skills in research and resolve complex customer issues
  • Be recognized within the company and by our customers as a knowledgeable representative in one or more key application areas. Be able to contribute meaningfully to activities outside those areas of expertise.
  • Assisting in Quality Assurance of new software releases
  • Become familiar with industry developments via trade journals, conferences, or educational opportunities.
  • Provide management with regular status and progress updates
  • Perform complex cross-functional tasks within professional service organizations
Requirements:
  • BS in Accounting, Finance, Economics or MIS
  • Fund Administrative/ Private Equity industry experience 
  • Expert customer service
  • Significant experience in SQL
  • Background in Portfolio Accounting, Partnership Accounting, Crystal Reports & Excel

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