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Deskside Support
Ref No.: 18-02953
Location: Denver, Colorado
Position Type:Contract
Pay Rate : $ 20.00 - 21.00 /Hour
Tier I/II Deskside Support
Denver Co 3550 W. Oxford Ave.,Suite 406, Denver, CO 80236

The positions requested will provide specific Deskside support. They will provide troubleshooting and support to users.  The requested staff resources will be dedicated to a variety of Deskside support responsibilities including setting up Windows 7 computers, McAfee encryption, and Windows 7/10 and Office 2010, basic troubleshooting and ticket resolution, and support of existing state Deskside staff during the high priority and high volume period.

Job Duties:
- Diagnosing and correcting hardware and software problems.
- Assisting in routine physical deployment, configuration, and installation of desktop and laptop microcomputers, printers, video displays, software products, etc to support EHR deployment.

- Requires use of an automated help desk system (Computer Associates Service Desk) to track progress and resolution of reported problems.