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Business Analyst
Ref No.: 18-02859
Location: Wilmington, Delaware
Position Type:Contract
We are looking for a Business Analyst that is proficient in knowledge of business
data usage and word processing, data management
tools and flow charting tools
Able to understand the logic of code and to
construct simple data queries within advanced business and data analysis, business
process and application knowledge
This position requires advanced knowledge of change management and
business continuityRequired for an issue/AP within CAO- FileNet record retention completion (delete all files over 5 years old) 
• G drive and SharePoint conversion (move G drive contents into FileNet or SharePoint) to improve retention capabilities and uniformity across the pricing team
• SAS Uplift Control Program – Archiving and deletion of files 
• CMAD Disclosure quarterly control execution monitoring - The contractor will pull down copies of statements and screen shots to assist with the required quarterly disclosure RCSA control execution monitoring. 
• Assist in performing a comprehensive review on all types of customer facing content and mark all items with a pricing impact to be included in an exhaustive inventory list. 
o Pull full letter descriptions from media bin and record to work on the Pricing Customer Experience enhancement initiative
o Pull full descriptions from Chase Answers 
• Review customer direct complaints and bucket into categories – to identify opportunities to enhance customer experience and customer education platform. 
• Potential process automation opportunities to improve efficiencies 
• G drive and SharePoint conversion (move G drive contents into FileNet or SharePoint) to improve retention capabilities and uniformity across the pricing team.