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Systems Engineer
Ref No.: 18-02847
Location: chicago, Illinois
Position Type:Full Time
Pay Rate : $ 70,000.00 - 80,000.00 /Year
• Responsible for maintaining and supporting the clearing applications environment
• Responding to alerts and escalations, managing the Remedy Incident Tracking Queue, technical documentation, and independently supporting/configuring complex systems
• Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
• Quick response to system monitors, alerts, escalations, and all outages
• Analyze statistics and incidents to develop and execute availability improvement plans
• Work with peers and vendors to design technical solutions to complex application issues
• Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
• Provide support guidance and direction for Engineer I associates within Production Support Applications
• Maintain space requirements on servers
• Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
• Continued comprehension of proprietary systems and subsequent system and procedural updates
• Provide the role of subject matter expert for the systems designated by management
• Perform routine maintenance on application servers and track system performance
• Communicate to management about service disruption and take initial measures for damage control
• Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
• 4 year college degree
• 3-4 years related work experience
• Windows Administrator Skills
• Perl or Shell Scripting
• SQL Database experience
• Financial Equity and Options Markets Experience (2-4 years)
• Strong learning agility, curiosity, and problem-solving skills
• Leadership skills and ability to take charge and lead others in service restoration
• Ability to cross train and provide direction for other associates
• Ability to practice continuous process improvement