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Desktop/Trade Floor Support
Ref No.: 18-02828
Location: New York, New York
Position Type:Full Time
Pay Rate : $ 60,000.00 - 75,000.00 /Year
Desktop/Trade Floor Support

Our client is a world leading investment bank, and they are currently searching for a desktop support analyst with 2-4 year's experience to join their NY based team. The desktop support analyst will be responsible for supporting both trading and non-trading environments. This is an exciting opportunity for a desktop support analyst to join a fast pace environment with endless opportunities for growth.

Responsibilities:
  • Provide desktop support services to the firm's New York businesses, spanning both trading and non-trading environments.
  • Troubleshoot and resolve technology incidents and requests via a ticket queue.
  • Provide telephone, email and walk-up support as needed and log those interactions as tickets.
  • Build and deploy PCs and laptops including asset management tasks.
  • Support corporate telephony and mobile device technology at the end user level.
  • Provide regular status updates to customers, stakeholders, and management during extended troubleshooting efforts.
  • Collaborate with second and third level technology teams for urgent or complex issues.
  • Uphold the service standards and expectations in accordance with documented Key Performance Indicators.
Required Skills and Experience
  • Technologies: Windows 7, Microsoft Office, Active Directory
  • Experience providing IT desktop support in a large, global, corporate environment
  • Polished, mature, confident presence
  • Excellent written (email) skills
  • Ability to effectively balance high volume productivity demands the ability to provide analytical troubleshooting and problem resolution
  • Be a strong, dynamic character, capable of dealing effectively with colleagues and business users working in a constantly evolving environment
  • Ability to remain calm under pressure and when faced with adversity or urgent issues
  • Customer-focused with a "service first " mentality
Desired Skills and Experience:
  • Technologies: iOS (iPhone / iPad), Citrix, VPN, Cisco telephony, Airwatch Mobile Device Management, market data applications (Bloomberg, Fidessa, FactSet).
  • Experience providing IT Support in the Financial Service industry
  • Experience collaborating with offshore, global support teams
  • Remedy ITSM tool experience
  • University degree in computer science or engineering, or equivalent