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Senior Compliance Manager
Ref No.: 18-02714
Location: Mountain View, California
Position Type:Full Time
Pay Rate : $ 120,000.00 - 130,000.00 /Year
Senior Compliance Manager
Description 
Responsibilities:  
  • Subject matter expert (SME) for direct lending and loan brokering - sitting within the business scrimmaging all aspects of the business including product, marketing, loan serving, collections, loan specialists (phone/chat agents), operations and credit teams – partnering closely on new offering. Scope could also include interaction with investment and bank partners
  • Aid in the development of policies and implement compliance processes with the operations team within the group, as well as other functional and business units. This includes the design and updating of the work flows from originations through servicing and collections
  • Manage complaints and help identify solutions with the compliance and business teams
  • Develop and conduct staff compliance training.
  • Heavily contribute to third party, government and internal audits and inquiries.
  • Work with Business Development to create and oversee the process for 3rd party partner selection and ongoing oversight to ensure compliance to contractual obligations, regulation and ensure high customer satisfaction
  • Maintain and update policy and procedures for small business lending and loan brokering
  • Execute an annual Fair Lending evaluation for the direct lending business
  • Work with Regulatory Change, Legal and Government Affairs to help interpret changes in regulatory environment and implement it to ensure compliance. This will often involve work with internal teams as well as outside counsel
  • Help drive the mindset that Compliance is a strategic advantage, enabling growth and customer delight
Qualifications
 
  • Bachelor's Degree with 10 years professional experience in financial services. 5+ years' experience in an in-house compliance experience preferred
  • Strong knowledge of commercial or consumer lending, including familiarity with applicable federal and state regulations, such as ECOA, FCRA, FDCPA, UDAP, OFAC, SCRA and 3rd party vendor management
  • Proven ability to apply regulatory knowledge to the practical design and application of process and procedures in an institutional quality lending or servicing environment
  • Proven experience working with cross-functional teams to implement effective compliance controls and programs
  • Team player with demonstrable ability in influencing peers and senior management to accomplish shared goals
  • Strong team player with demonstrated ability to influence and collaborate with peers, business leaders, regulators and partners
  • Exceptional ability to manage multiple programs in a fast-paced environment with changing priorities and significant time pressures
  • Experience in supporting the launch of new global products and services
  • Excellent communication, interpersonal and writing skills. Ability to communicate regulatory compliance issues to senior management
  • Strong organizational skills and attention to detail