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Desktop Support Technician
Ref No.: 18-02611
Location: Northbrook, Illinois
Position Type:Full Time
Pay Rate : $ 60,000.00 - 85,000.00 /Year
Job Responsibilities:
  • Provide daily Level 2 support for various infrastructure I desktop support systems.
  • Provide face-to-face or remote end-user support.
  • Support and maintain user account information including rights, security, and system groups.
  • Setup, install, maintain, and troubleshoot end-user hardware and software.
  • Setup and deploy new desktop and laptop computers, including peripherals.
  • Perform preventative maintenance on computer equipment.
  • Setup and support network and local printers.
  • Provide support for mobile devices.
  • Work with vendor support teams for incident resolution.
  • Participate in development of client training programs by identifying learning issues.
  • Identify and provide input on unique or recurring end-user problems.
  • Follow up on open tickets to ensure proper response and satisfactory resolution.
  • Keep detailed documents regarding problems and solutions, while keeping the customer updated on the status and resolution times.
  • Complete special projects as assigned.
  • Follow and update IT team knowledge base.
  • Provide incident routing and escalation to other teams within the organization using the Help Desk application.
  • Inventory and maintain IT equipment (desktops, laptops, printers, scanners, monitors, and desk and smart phones).
Job Requirements:
  • Excellent written and verbal communications skills, with the ability to effectively communicate at multiple levels within the organization.
  • 2-3 years of Desktop Support experience with PC-based hardware and software.
  • Demonstrated problem solving abilities.
  • Hands-on knowledge and proficiency with ticketing systems.
  • The ability to work well in a team atmosphere.
  • Ability to prioritize multiple support requests.
  • Experience with remote access tools.
  • Support knowledge of the following technologies, Microsoft Windows operating systems,Microsoft Office, Active Directory, network and local printers, Anti-virus, VoIP desk phones,mobile devices, network connectivity, remote access, email clients, web browsers, deploy of new computers, data transfer, DNS, and DHCP.
  • Microsoft Certification is a plus.