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Production Support Engineer
Ref No.: 18-02605
Location: Newark, Delaware
Position Type:Contract
Infinity Consulting Solutions (ICS) is currently seeking a talented Production Support Engineer for a contract-to-hire opportunity with one of our clients in the Newark, DE area.
Key Job Responsibilities (Include but not limited to):
  • Provide operational & technical support, be accountable for important tasks such as: incident management, internal customer consultations, security process & controls, resource management, application recovery & code promotion.
  • Attend and support technical bridge for P1 incident & work on action plans from Root Cause Analysis (RCA).
  • Co-ordinate / manage incident escalation to Engineering team.
  • Handle operations request queue, resolve requests & provide guidance.
  • Implement and coordinate change promotions with Engineering team & related parties for change review, resource assignment & schedule.
  • Work / coordinate MEPC events & PLM activities; perform failover & fall back for core monitoring applications.
  • Develop and document processes, detailing many functions and accountabilities.
  • Identify opportunities for business improvement and increased efficiency using metric analysis & own initiative.
  • Manage JIRA requests assigned to operations queue. Work with project team for requirement & Engineering team for solution.
  • Ensure security compliance with Banking IT control policies applying to core monitoring infrastructure with CSA, RCSA and associated action plans.
  • 5+ years experience in an engineering role and managing monitoring infrastructure preferably in a financial industry.
  • Technology proficiency in VMware vRealize Operations (vROPS),
  • Prefer to have experience in one of the follow products: Tivoli ( ITM6, TEPS, Data Warehouse), SCOM, Netcool (Omnibus, Webtop, Impact, Probes), SMARTS, Edge, and vCOPS.
  • Innovative mindset.
  • Automations solutions experience.
  • Experience in developing detailed process workflow with automation orientation.
  • Experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue.
  • Strong analytical and problem solving, decision making and relationship building skills.
  • Good understand of Change Management, Incident Management, Problem Management & Risk Management practices.
  • Knowledge of the business processes that are supported by the work flow.
  • Good experience with Microsoft Office products; Excel, PowerPoint, Access and Word.
  • BS or higher level degree in Computer science or related disciplines
  • Capable of full lifecycle development: user requirements, user stories, design and development with a team and individually, testing and implementation.
  • Excellent written and verbal communication and presentation skills
Highly Desirable:
  • Experience in infrastructure technologies including logging and monitoring.
  • Experience with the implementation / integration of tools like splunk, vROPS, vCenter
  • Experience of distributed / large scale systems and designing for scalability.