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Systems Engineer- Epic
Ref No.: 18-02300
Location: Yonkers, New York
Position Type:Full Time
Pay Rate : $ 130,000.00 /Year
Senior Systems Engineer - Epic
FT in Yonkers NY
100-130k Base + excellent benefits, retirement plan, and PTO plan
The Senior Systems Engineer is responsible for the design, specification, build, implementation, and support of systems. He/she defines technical solutions for maximizing the capabilities of the system. The Senior Systems Engineer will support the EPIC Application (Electronic Medical Record - Enterprise Solution). 
The SE will participate in system builds, installations, and maintenance of the infrastructure environment. The Systems Engineer monitors the daily health of the operating systems and responds to backup related issues. Responsible for daily production and optimization of production. He/she maintains an optimized system through performance tuning and monitoring. The Senior System Engineer may be responsible for daily administration of systems including but not limited to account maintenance, performance management, error resolution, back-ups, and restores.  The SE provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.
The Senior SE will provide senior-level design and engineering for new systems and other projects.
  • Citrix administration
  • Maintenance/monitoring/upgrading/troubleshooting.
  • Daily maintenance and troubleshooting of the 300+ servers in the Citrix farm serving thousands of users (connection issues, application issues, etc).
  • Administration on Citrix PVS for server maintenance (ongoing task), upgrades (ongoing task), image maintenance/updates/upgrades (ongoing task), 
  • Knowledge of VMware for Maintenance/monitoring/upgrading/troubleshooting
  • Preferred EPIC Windows infrastructure is on VMWare virtual machines.
  • CPU/RAM/Sizing/Drives/OS monitoring/issues will be a daily and time-consuming activity.
  • Windows Server 2008/2012 Enterprise Administration and Active Directory
  • Expand, migrate, and upgrade systems.
  • Build new systems from design specifications.
  • Perform system administration and engineering duties.
    • Installs and configures systems software and utilities on servers.
    • Monitors system logs and error logs. Analyzes complex performance reports to pinpoint any database, application or systems problems.
    • Propose, design and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
    • Upkeep core and subsystems, including implementing patches, updates, and major releases.
  • Design, install and implement high availability solutions.
  • Write PowerShell scripts and code for maintenance, automation, issue resolution, and alerts.
  • Responsible for capacity planning and performance management of critical servers and applications.
    • Manage the load configuration and make recommendations for purchase or upgrade of hardware as well as the tuning of software.
    • Design solutions to optimize system performance.
  • Coordinate with other teams on the maintenance and integrity of system interfaces.
  • Expand technical knowledge and stay abreast of vendor offerings.
  • Create and maintain system documentation for specifications, designs, procedures, and logs.  Document all processes, system changes/fixes, and issues.
  • Provide customer support, 24x7, for system related issues. Work with other associates on escalated issues to identify problems and resolve them. 
  • Possess strong knowledge of the business or clinical functions and how they are applied to the system.
  • Troubleshoot the system as an expert to identify any possible faults or potential issues.
  • Design, build, and support directory services, desktop/mobile email, and/or network operating systems in an Internet protocol environment.
  • running on the servers.
    • Install and test new applications and upgrades.
    • Provide application performance monitoring and tuning.
    • Assist in application problem resolutions.
  • Design, build and maintain system interfaces. Support real-time and batch interfaces with internal and external systems and vendors.
Enterprise planning and implementation experience on various Windows server technologies:
Thin client ( Citrix XenApp 6.5/7.6), virtualization ( VMware)  Active Directory 
Active Directory L2
Systems Design and Engineering
virtualization ( VMware)  Active Directory 
Active Directory L2
Systems Design and Engineering
Hands-on role in installing and administering Epic web and service servers.  
SE performs configuration, deployment, proactive monitoring and maintenance of EPIC related tasks e.g :
  • Applying platform and Epic upgrades and updates to production and non-production Web server components
  • Following vendor and Epic best practices for hardware and software configuration
  •  Epic Client System Manager Knowledge (Certification is a plus)
  • Netscaler Load Balancer (Citrix) and Cisco Support experience
  • Powershell Scripting
  • Project Management

Bachelor's Degree OR Relevant Work Experience