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Solutions Engineer - Presales
Ref No.: 18-02257
Location: Hoffman Estates, Illinois
Position Type:Full Time
Pay Rate : $ 75,000.00 - 100,000.00 /Year
The Solution Engineer will report directly to the Manager, Solution Engineering and will be located in the Hoffman Estates, IL office; and can expect to have frequent interaction with Sales, Marketing, Client Services, Product Management as well as external prospect/client facing interactions. The main purpose of this position is to design and deliver customized demo scenarios for potential and existing customers of the suite of products. Candidate must be able to travel across the U.S. and internationally. Expected travel up to 25% but may exceed this during busy times of year.

Essential Duties and Responsibilities
  • Develop and maintain in-depth technical, product functionality and operation knowledge of software products
  • Collaborate closely with Sales team members, prospects and client contacts ranging from systems administrators, end-users to C-level leadership to gather all necessary business and technical requirements to build successful, customized product demonstrations (proof-of-concept, pilot presentations, etc.)
  • Perform product demos and technical presentations for potential clients, partners, and sales team via audio/video web-based conferencing, phone, and on prospect/client site
  • Provide technical sales support via a variety of media and formats, to include: tradeshows, events, webinars, Q&A sessions, etc.
  • In partnership with sales team members, reply to RFQ's, RFI's and RFP's with appropriate level of business and technical depth depending on the prospect/client organization, contact and audience
  • When a well-defined RFP is not part of the initial process, perform detailed requirements analysis to fully understand existing prospect/client infrastructure; current and future needs; motivations; and timelines
  • Provide ongoing product-specific technical guidance to Sales team members and other internal/external audiences as required and appropriate
  • Develop, as needed, supplemental product/solution documentation complementary to prospect/client business and technical demonstrations
  • In partnership with Sales, proactively track and manage prospect/client product evaluation process
  • Other duties as required or directed
Skills and Qualifications:
  • Proven success providing technical demonstrations of complex software solutions to C-level leadership; and, to technical and non-technical audiences
  • 3+ years' High Tech or Software industry experience
  • 3+ years' experience designing, developing and delivering technical demonstrations of complex software solutions, with understanding of existing prospect/client infrastructure; current and future needs; motivation and timelines
  • Strong business acumen
  • Demonstrate exemplary verbal and written communication, and presentation skills; ability to tailor communications for technical and non-technical audiences
  • Strong command presence for both internal and external stakeholders
  • Extremely comfortable in a fast-paced environment that requires excellent time management and the ability to multi-task and prioritize effectively
  • Highly accountable, understanding that Presales Engineering directly impacts the brand, market reputation, prospect/client impressions, and sales performance
  • Proven ability to be both a team player and work independently
  • Highly organized, with strong planning skills; deliver on-time and to high quality standards
  • Self-motivated, team-minded entrepreneurial attitude
  • Highly reliable and dedicated work ethic with consistent attendance and punctuality are critical
  • Flexible; ability to adapt to changing priorities
  • Highly proficient in MS Office (Word, Excel, PowerPoint, Project, Visio)
  • BA/BS degree required