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Compliance Monitoring Specialist
Ref No.: 18-02017
Location: San Francisco, California
Position Type:Full Time
Pay Rate : $ 100,000.00 - 110,000.00 /Year
This position is responsible for supporting and enhancing the Lending Compliance program by performing and managing the program's regulatory monitoring function for advertising and complaint handling. These responsibilities include conducting monitoring tasks and enforcement of all legal, regulatory and internal compliance requirements for the commercial and consumer lending program. The Lending Compliance Specialist also consults with the Square Capital Compliance Officer and business leads to ensure compliance components are implemented to address functions performed by Square Capital, its vendors, and third parties as they relate to the creation and transmission of advertising and the handling and resolution of customer complaints. In addition, this position is responsible for staying up to date on applicable laws, regulations, regulatory guidance, and company policies and procedures including but not limited to the Equal Credit Opportunity Act, Truth In Lending Act, Unfair, Deceptive, or Abusive Acts or Practices, and applicable state laws.

● Under the direction of the Square Capital Compliance Officer, implement the compliance monitoring program for advertising and complaint handling
● Monitor regulatory compliance on both a regular and periodic basis, identify gaps in controls, and propose and implement remediations by partnering with business leads and key stakeholders
● Prepare Board of Directors compliance reports by collecting, analyzing, and summarizing information and producing accurate and reliable information for decision making
● Support partner relationships with other companies and financial institutions in the lending program
● Coordinate with business units in the development and implementation of policies and procedures to minimize compliance risks and ensure that compliance-related policies and procedures are being followed and updated as required
● Track consumer complaints and investigate any potential compliance matters
● Consult with corporate attorneys as necessary to address difficult legal compliance issues
● Provide regulatory subject matter expertise to business units with new products, services, procedures, processes, and practices to support ongoing compliance with applicable laws, rules, and regulations as it pertains to the creation and dissemination of advertising and for handling and responding to customer complaints
● Review communications, legal agreements, and advertising for lending products prior to public launch to ensure there are no violations of laws or regulations
● Maintain superior knowledge of lending compliance laws and regulations related to advertising and complaint handling and proactively identify emerging compliance risks
● Assist in the review and development of compliance training as needed
● Assist with other special projects as needed

● 3 years of experience in consumer and/or commercial lending monitoring with a strong understanding of advertising requirements in electronic mediums and in the identification and handling of complaints.
● Demonstrated abilities in development and implementation of new compliance policies, strategies, and work processes
● Proven ability to understand legal and regulatory concepts and converting them into relevant, practical business requirements
● Experience in managing multifaceted projects using strong organizational, interpersonal, and presentation skills
● Strong ability to build relationships and establish trust and credibility with business leads, financial institution partners, and regulators through collaborative and independent initiatives
● Fair Lending program development and/or implementation experience