Previous Job
Platform Manager
Ref No.: 18-01969
Location: New York, New York
Position Type:Direct Placement
Pay Rate : $ 100,000.00 - 110,000.00 /Year
Platform Manager
  • Platform and Linux administrator; and provide end user support on all platforms including Canvas LMS and internal portal
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Research and identify opportunities to consolidate/optimize utilization for technology services
  • Escalate platform related issues with vendors to complete resolution
  • Scan tickets daily to provide technical support for managed platforms and end users
  • Platform Management - discuss improvements and changes to platforms
  • Monitor service cost and provide feedback on how to operate more economically
  • Gain a sufficient understanding of how the platforms are used so we can provide end user support beyond solely technology related questions
  • Provide support for the creation of reports and KPI dashboards
  • Provide maintenance - apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
  • Evaluate and plan upgrades/implementation
  • Implement change management controls to ensure changes to production are tested and operate effectively
  • Upgrade and configure system software that supports infrastructure applications
  • Experience with system administration experience in Linux environments and
  • Proficient in Shell scripting, creating cron jobs, analyzing log files, managing user accounts and groups, configuring iptables, and setting up mail services
  • Experience with Linux servers in virtualized environments
  • Familiarity with the fundamentals of Linux scripting languages
  • Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
  • Ability to build and monitor services on production servers
  • Some experience with Excel and creating reports is a bonus
  • Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel
  • Mission and client driven: Strong customer service and customer satisfaction orientation
  • Experience in nonprofit – preferably through working in schools and educational environments
  • Able to work independently and within a collaborate team environment
  • Bachelor's degree with a technical major
Nice to Have:
  • K-12 education technology experience is a big plus
  • Experience working with educational platforms such as LMS and SIS
  • Experience working with Open Source CMS systems such as Drupal and WordPress
  • Experience integrating into 3rd party platforms such as Survey Gizmo and Salesforce