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NOC Engineer - 3rd Shift
Ref No.: 18-01696
Location: Chicago, Illinois
Position Type:Contract
Pay Rate : $ 64.00 - 76.80 /Hour
NOC Engineer - 3rd shift

Job Description:
Our client is looking for a NOC Engineer to help provide 24x7x365 support for the networks, systems and applications used to deliver a variety of smart grid services to our customers. This position is instrumental in continuing the development of foundational systems and processes on which the NOC is based. We are seeking a seasoned NOC technician who can bring a wealth of experience to bear. Ideally, the candidate has been through the early stages of establishing a similar NOC environment.

Roles and Responsibilities:
  • Staff the 24x7 Network Operations Center on various shifts
  • Monitor all production networks, servers, applications and services
  • Respond to alerts/alarms according to standard operating procedures
  • Respond to escalations from Customer Service (Tier 1 & 2) or Customer NOCs
  • Track all issues in a ticketing system
  • Help define and document operations Methods & Procedures (M&Ps) for the Network Operations department.
  • Implement and strictly follow change management procedures and systems
  • Develop, maintain and improve system architecture and operational documentation
  • Document changes in location, status, and configurations of assets and resources
  • Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner.
  • Support equipment delivery processes and equipment configuration as required
  • Assist with the development of business processes and systems to establish and measure Key Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA). Systems would include a Network Management System (NMS), Trouble Ticket System (TTS) and Change Management System (CMS).
  • Provide technical leadership and mentoring to Junior members of the NOC staff, assisting them in their technical and professional development
  • Passionate about making customers happy
  • Excellent work ethic - high output (i.e. 20+ tickets a day) and attention to detail
  • Schedule flexibility with ability to work non-standard business hours and shifts and be included in regular rotation of an off-hours pager or occasional shift coverage for holidays or other staffing reasons (vacation, sick, etc.).

Required Experience
  • Degree from a recognized college or university, with a bachelor's degree in computer science, information systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g. CCNA/CCNP, RHCT, etc.) may substitute for the required education.
  • Ideally, 2+ of relevant 24x7x365 NOC experience, preferably at a carrier-class level with an Internet or Application Service Provider.
  • Must have experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and scripting capabilitities
  • Excellent analytical, problem-solving and technical troubleshooting skills.
  • Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations
  • Good understanding on ITIL and Service Management concepts
  • Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.
  • Familiarity of smart grid and electrical utilities a plus
Technical competence:
  • Must have experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and scripting capabilities
  • Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.
  • Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP is a plus.
  • Experience with wireless/RF networking technologies is desirable.